Frequently Asked Questions (FAQ)

Welcome to our FAQ page. We’ve gathered the most common inquiries to help you shop with confidence. If you can't find the answer you're looking for, please reach out to us at support@needletalksart.com.

About Our Brand & Products

What is "Neo-Chinese" style?

Neo-Chinese style is a modern reimagining of traditional Chinese aesthetics. We bring classical motifs, thoughtful craftsmanship, and contemporary design together for modern homes and wardrobes.

How are your embroidery pieces made?

Our collection includes both hand-embroidered works and precision-embroidered designs, along with pieces shaped by other specialist techniques. Each product page describes the materials, process, and defining details of the individual piece.

Why might my item look slightly different from the photo?

Materials, finishing, screen settings, and the individual character of certain handmade pieces can create subtle variations in color, texture, or dimensions. Please refer to the product page for details specific to your item.

Shipping & Delivery

How long will it take to process my order?

Ready-to-ship Products: 1–3 business days.
Products Requiring Additional Preparation: Minimum of 5 business days. This can include selected handmade, made-to-order, or specially prepared pieces. We will notify you if your order requires extra time.

Do you ship internationally?

Yes! we ship to North America, Europe, Asia (Singapore, Malaysia, Cyprus), and Oceania (Australia, New Zealand). Shipping rates are calculated at checkout.

Are taxes included in the price?

For all customers outside of Hong Kong, the price you see on our website is the final price and already includes applicable tax charges.

How can I track my parcel?

Once your order is fulfilled, we will send an automated email containing your tracking number. Please allow 48 hours for the tracking information to update.

Returns & Refunds

What is your return policy?

Standard: 7 days from the date of delivery.
EU/EEA Customers: 14 days from the date of delivery (statutory cooling-off period). Items must be unused and in perfect, original packaging to be eligible.

Can I exchange my item?

We do not offer exchanges. If you would like a different style or size, please return your original item for a refund (if eligible) and place a new order.

Who pays for return shipping?

The customer is responsible for all return shipping costs unless the item arrived damaged or defective.

Payment

Is my payment secure?

Absolutely. We use the Shopify Payment Gateway, which is Level 1 PCI DSS compliant and uses SSL encryption to protect your data. We never store your credit card information.