At Needle Talks Art, we want you to choose a piece you will enjoy for years to come. Please review the product images, dimensions, materials, and description carefully before placing your order.
We offer returns and replacements for eligible product issues. We do not offer unconditional or change-of-mind returns, except where required by applicable consumer law.
1. Change-of-Mind Returns
We do not accept returns or exchanges simply because:
- The artwork does not match your room, furniture, or décor.
- You no longer like or want the item.
- You selected the wrong size, design, or colour, where we supplied the item as ordered and accurately described.
- Your personal preferences or circumstances have changed.
This applies to both full-price and promotional purchases. Statutory cancellation rights, including those described below for eligible European and UK purchases, remain unaffected.
2. Sale and Promotional Items
Sale, discounted, and promotional items are final sale for change-of-mind purposes, except where applicable law provides a right to cancel or return.
These items remain eligible for remedies if they are defective, damaged on arrival, incorrect, or otherwise do not conform to the contract. A promotional price does not remove your statutory consumer rights.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you notice damage, a defect, an incorrect item, or missing components, please email support@needletalksart.com within 7 calendar days of receiving your order, including:
- Your order number or other proof of purchase.
- A detailed description of the issue.
- Clear photographs showing the item and the problem.
- For delivery damage, photographs of the packaging and shipping label, where available.
This seven-day reporting request helps us investigate promptly. It does not limit statutory rights, including rights relating to hidden defects or problems discovered later. If an issue becomes apparent later, please contact us as soon as reasonably possible.
We may request reasonable additional information or arrange an inspection. If photographs cannot adequately show the issue, please explain this so we can arrange another reasonable way to assess it.
4. Assessment and Resolution
For a verified product issue, we will arrange an appropriate remedy, which may include repair, replacement, a price reduction, or a refund, depending on the circumstances and applicable law.
Where the law gives you a choice of remedy, we will respect that choice. If a replacement is agreed but unavailable, we will discuss an alternative remedy with you.
Damage caused by misuse, improper installation, failure to follow care instructions, or accidental damage after delivery is not a product defect for which we are responsible. This does not exclude responsibility for an underlying defect or inadequate instructions.
5. Handmade Characteristics and Product Appearance
Products specifically described as handmade may have minor variations in stitching, texture, or other characteristics disclosed in the product description. Small differences in displayed colour may also result from screen settings and lighting.
These characteristics are not, by themselves, defects. This does not excuse significant differences from the product description, incorrect dimensions or materials, damage, or poor workmanship.
6. Arranging a Return and Shipping Costs
Please contact us before returning an item so we can provide the correct return address and instructions. Do not assume that the address on the parcel or our registered business address is the return destination.
Our return instructions are intended to facilitate processing; they do not make a valid statutory cancellation dependent on our approval.
For a confirmed defect, delivery damage, incorrect item, or other issue for which we are responsible, we will arrange or reimburse reasonable necessary return shipping costs. Please contact us before purchasing return shipping.
Pack the item securely and retain proof of postage. Please keep the original packaging where reasonably possible, especially for damage investigations. Missing or opened original packaging does not, by itself, remove statutory rights relating to defective goods.
7. European Union, EEA, and United Kingdom
Where applicable distance-selling law provides a right of withdrawal, you may cancel an eligible online purchase without giving a reason by notifying us within 14 days after delivery. Any longer period required by law applies.
You may notify us by emailing support@needletalksart.com, or by another legally valid clear statement. You must then send the goods back within 14 days of notifying us, unless applicable law provides otherwise.
For these non-defective returns:
- You bear the direct return shipping costs where this responsibility was disclosed before purchase and is permitted by law.
- You may inspect the item as necessary to establish its nature, characteristics, and functioning. We may make a lawful deduction for diminished value caused by handling beyond what is necessary.
- We will refund the amounts required by law, including the applicable basic outbound delivery charge. Additional charges for an upgraded delivery option need not be refunded where the law permits.
- Refunds will be made within the applicable statutory deadline. Where permitted, we may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever occurs first.
The statutory withdrawal exception for goods made to your specifications or clearly personalised applies where legally permitted. An item is not excluded merely because it is handmade or discounted.
Rights relating to faulty or misdescribed goods remain unaffected.
8. Other Statutory Consumer Rights
Nothing in this policy excludes, restricts, or replaces rights or remedies that cannot lawfully be excluded under the consumer laws applicable to your purchase.
This includes applicable rights in the United States, Canada, Australia, New Zealand, and other destinations concerning defective or misdescribed goods, non-delivery, delayed orders, and mandatory cancellation or refund rights.
In Australia, where the Australian Consumer Law applies, a major failure may entitle you to choose a refund or replacement and to compensation for reasonably foreseeable loss or damage. Other failures must also be remedied as required by law.
9. Refund Processing
Refunds will normally be made to the original payment method. We will not require you to accept store credit where you are legally entitled to a monetary refund.
Refunds are based on the amount actually paid for the affected item, together with any taxes, delivery charges, or other amounts refundable under applicable law.
We aim to issue refunds within 10 business days once the refund is agreed and any lawful return or assessment requirements have been met, or sooner where required by law. Your payment provider may require additional time to display the credit.
10. Contact
Needle Talks Art
Operated by Waterdrops Technology Limited
Email: support@needletalksart.com
Phone: +852 3460 4012
Registered business address: 9 Chiu Lung Street, Central, Hong Kong SAR
Please contact us for return instructions before sending goods to this address.